Resume

Luis Martinez

Technical Guru

About

Luis holds a Bachelors of Science in Information Technology at California State University Northridge. As a dedicated and growth-oriented individual, he is passionate about continuous learning and personal development. With a keen enthusiasm for acquiring new skills and knowledge, he thrives in environments that challenges himself to grow. Recognizing that staying curious and adaptable is key to achieving success in a rapidly evolving world.

Experience

JPMorgan Chase Bank – July 2023 to current

Associate Banker

Responsible for conducting various customer transactions, including deposits, withdrawals, and check cashing. I also provide customer service, assist with account management, and ensure compliance with security measures and banking regulations.

Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

• Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.

• Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

• Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.

• Boosted branch revenue with diligent cross-selling of various banking products and services.

• Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.

• Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.

Ci 5s Inc – January 2022 to March 2023

I.T. Support Specialist (Level I)

  • Identify problem sources, detect trends, and suggest measures to prevent future issues.
  • Handle and document incoming calls, emails, and voicemails, troubleshoot or escalate incident tickets for hardware, software, and POS system issues, and resolve problems with desktops, servers, printers, and other critical systems.
  • Experience working with different operating systems (Windows, Mac, Android, iOS, Linux)
  • Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets

Align Aerospace – October 2019 to February 2021

Document Management Specialist

  • Manage the intake, handling, and storage of documentation for latest data available to deliver to clients.
  • Organized an efficient archiving system and outlined a long-term storage strategy for the company’s document management system
  • Responded to product documentation requests from sales managers
  • Managed documentation uploads across the company’s SAP software database
  • Authored Standard Operating Procedures (SOPs) to streamline documentation processes